At Harlequin&Lionhead, we are here to help you enjoy your shopping experience as much as you enjoy wearing our jewelry. Read these FAQ's if you have any questions or feel free to contact us if you have any specific questions not listed here.
Harlequin&Lionhead LLC is the sole owner of information collected on this site. This information will not be distributed under any circumstances. Images may not be downloaded, manipulated, or reproduced without prior written permission. Commercial or private use without the explicit written consent is prohibited and punishable through US and worldwide copyright laws.
All items shipped to addresses in New York State will be charged sales tax.
As most of the jewelry are all handmade, orders placed will generally ship within 1-2 weeks, unless indicated otherwise.
Shipping rates change depending on the value and weight of items ordered. All shipping will be sent via USPS or Fedex with tracking and insurance.
International orders are shipped with registered mail unless specified otherwise at checkout. All missing packages that are not shipped with Fedex will not be compensated.
All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are to be paid by the customer upon delivery.
Return and Exchange Policy
All sales are final. No refunds or exchanges are allowed. We know how you may want to feel confident about an item before purchasing. So if you have any question regarding an item, email us at firstname.lastname@example.org and we will try our best to answer all your questions and make you feel as comfortable about buying with us as possible.
To ensure customer satisfaction, we will accept exchanges only on merchandise that may have been damaged during shipment (you must contact us within 5 business days from the day the merchandise is delivered). For exchanges on damaged items, please email us first.
Please allow up to 10 business days for your exchange to be processed and confirmed via e-mail.
Items must be returned in the same shape they were shipped to you.
All order processed on this website will be paid securely via Stripe credit card payment center, or via Paypal Express Checkout using SSL Encryption to protect your personal information. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL. Also, when on checkout page, please notice the https on your address bar. This means that the communication is encrypted and secured.
As Harlequin&Lionhead jewelry are all hand crafted, while they are durable cast metal pieces, they do require to be handled with care. For sterling silver jewelry, regular silver cleaner or the use of polishing cloth can restore luster and shine. But all gold plated jewelry can still tarnish over time if not treated properly. Please avoid direct contact with any chemicals like chlorine and sulfur, gently wipe your jewelry clean after each wear with rubbing alcohol and store away from the elements.
When placing a wholesale order, customer acknowledges that they are entering into a equally beneficial affiliation involving mutual trust. All wholesale sales are final. All order returns, exchanges, and credits are at the discretion of Harlequin&Lionhead and a written agreement must be attained prior to shipping items back to Harlequin&Lionhead. Charge-backs are not accepted. Returns for unsold merchandise are not accepted. Other wholesale policies may apply. See policies provided with linesheet.
Consignment terms and conditions with individual retailers are agreed upon at the time both parties enter into a consignment relationship. Retail purchases conducted through consignment partners are not associated with Harlequin&Lionhead. Customers with any question or requests for return or exchange should contact respective retailers directly.
I am always excited about designing and making a custom-made piece of jewelry, be it a heirloom jewelry, wedding bands or bridal jewelry, or even a special collection to complete the look of a fashion line. So send me some information of your custom order idea and I look forward to working with you.
Harlequin&Lionhead would be honored to work with designers and stylists for photoshoot/production. Please email with more information so we can fix something up together!